Terms & Conditions
Review our terms and conditions for clear guidelines on using our website and services.
Last Updated: November 9, 2026
1. Introduction
Welcome to Astral Villa. These Terms & Conditions govern your use of our website and the booking, reservation, and accommodation services provided by Astral Villa.
By accessing our website, submitting a booking inquiry, or making a reservation, you agree to comply with these Terms & Conditions.
Please read these terms carefully before making a reservation or using our services.
2. Website Use
You agree to use the Astral Villa website only for lawful purposes.
You must not:
Use the website in any way that may damage or disrupt its functionality.
Attempt to gain unauthorized access to the website or its systems.
Submit false, misleading, or fraudulent information.
Copy, reproduce, or distribute website content without prior written permission.
We reserve the right to restrict access to our website if these terms are violated.
3. Reservations and Bookings
All reservations are subject to availability and confirmation.
When making a reservation, guests may be required to provide accurate personal information, including their name, contact details, arrival and departure dates, and number of guests.
A booking is considered confirmed only after the required confirmation and payment procedures have been completed.
We reserve the right to decline or cancel reservation requests when necessary, subject to applicable booking agreements and laws.
4. Rates and Payments
All accommodation rates, fees, and applicable charges will be communicated during the booking process.
Rates are subject to change without prior notice until a reservation is confirmed.
Any applicable taxes, additional fees, or service charges will be communicated during booking.
Payment deadlines and accepted payment methods will be provided during the reservation process.
Reservations may require a deposit or full payment to secure the booking.
Failure to complete the required payment within the specified timeframe may result in cancellation of the reservation, subject to the applicable booking terms.
5. Cancellation and Refund Policy
Cancellation requests must be submitted using the contact information provided by Astral Villa.
Cancellation deadlines, refund eligibility, and any applicable cancellation fees will be determined by the cancellation policy provided at the time of booking.
Guests are encouraged to review the applicable cancellation and refund terms carefully before confirming their reservation.
Refunds, where applicable, will be processed using the original payment method or another agreed method.
6. Check-In and Check-Out
Guests must follow the check-in and check-out times communicated during the reservation process.
Early check-in or late check-out requests are subject to availability and may involve additional charges.
Guests are responsible for ensuring that the villa is vacated by the agreed check-out time.
Specific arrival instructions and access information will be provided before the scheduled arrival date.
7. Guest Responsibilities and Property Rules
Guests are expected to treat Astral Villa and its facilities with care and respect.
Guests agree to:
Maintain the cleanliness and condition of the property.
Respect the maximum occupancy limits communicated during booking.
Follow all property rules and safety instructions.
Avoid excessive noise or activities that may disturb neighbors.
Use all facilities and equipment responsibly.
Report any damage, maintenance issues, or safety concerns promptly.
Guests may be held responsible for damage to the property, furnishings, or equipment caused by their actions or the actions of members of their party, subject to applicable law.
8. Safety and Personal Belongings
Guests are responsible for their personal safety and the security of their belongings during their stay.
Astral Villa is not responsible for lost, stolen, or damaged personal belongings, except where liability cannot be excluded under applicable law.
Guests should take appropriate precautions when using the swimming pool, outdoor areas, appliances, and other villa facilities.
Children must be supervised by a responsible adult at all times.
9. Property Access and Maintenance
Astral Villa or its authorized representatives may need reasonable access to the property for maintenance, repairs, inspections, emergencies, or other necessary operational purposes.
Where reasonably possible, guests will be notified in advance before non-emergency access is required.
In an emergency, access may be necessary without prior notice.
10. Changes and Cancellations by Astral Villa
In exceptional circumstances, Astral Villa may need to modify or cancel a reservation due to unforeseen events, property maintenance, safety concerns, or circumstances beyond our reasonable control.
Where this occurs, we will make reasonable efforts to notify affected guests and discuss appropriate alternatives or refunds in accordance with the applicable booking agreement and law.
11. Limitation of Liability
To the extent permitted by applicable law, Astral Villa will not be liable for indirect, incidental, or consequential losses arising from the use of the website or a guest’s stay at the property.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
12. Force Majeure
Astral Villa shall not be held responsible for delays, interruptions, or failures to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, hurricanes, severe weather, government restrictions, public emergencies, utility interruptions, transportation disruptions, or other unforeseen events.
Any affected reservations will be handled in accordance with the applicable booking agreement and relevant laws.
13. Intellectual Property
All website content, including text, photographs, graphics, logos, designs, and other materials, belongs to Astral Villa or its respective content owners unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use any website content without prior written permission.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment providers, or social media services.
Astral Villa does not control these external websites and is not responsible for their content, policies, or services.
Your use of third-party services is subject to their own terms and conditions and privacy policies.
15. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Please review our Privacy Policy for additional information.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the U.S. Virgin Islands and other relevant laws, as applicable.
Any disputes arising from these terms or the use of our services shall be handled by the courts or other appropriate authorities with jurisdiction, subject to applicable law.
17. Changes to These Terms
Astral Villa reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective once published on this website. The updated date at the top of this page will indicate when the terms were last revised.
We encourage visitors and guests to review these terms periodically.
18. Contact Us
If you have questions about these Terms & Conditions or need assistance with a reservation, please contact us.
Astral Villa
Coral Bay, St. John
U.S. Virgin Islands
Phone: 1-847-284-0884
Email: info@astralvilla.com
Website: https://astralvilla.com/